Job Detail
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Job ID 16332
Job Description
Job Title: Technical Support Executive & Senior Executive
Job Role: Provide support to Benchmark Email & Contacts Plus clients’ & customers’. Excellent English (Written and Spoken) is a must.
Job Description & Responsibilities
Responsibilities (Benchmark Email)
Handling clients’ technical queries (such as assisting clients with their contacts database(s), design and send email campaigns, working with ISPs on domain and IP reputation and deliverability of emails, and much more) for our product via Live Chat, Email, and Phone Calls.
Responsibilities (Contacts Plus)
Create an amazing experience for each customer by meeting or exceeding customer expectations on response quality, timeliness of responses and overall customer experience via chat support and ticket support
- Â Identify customer product concerns or opportunities for improvement.
- Â Communicate identified concerns and improvement opportunities to all areas of the
business accordingly.
- Â Recognize and act on opportunities to upgrade customers and provide a smooth
experience.
- Â Become a subject matter expert on the Contacts+ platform and stay current on all
changes and product updates.
- Â Thoroughly document bugs and product issues then escalate those via the correct
channels.
Benefits:
- Â Potential for growth and movement within the company
- Â Fun and collaborative team
- Â Interact with colleagues from all over the world
Required Skills, Qualifications and Desired Candidate Profile
B.Tech (CS), BCA, MCA, Diploma in Computers.
Knowledge of different Operating Systems and Email Clients. Excellent oral and written communication skills. (Mandatory) Ability to work independently as well as in a team.
Organizational and Interpersonal skills.
A logical mind to analyse and solve technical problems.
Capable of working well under pressure.
Willingness to work in rotational shifts.
Strong documentation skills and attention to detail.
Display a passion for solving customer issues and convey confidence and empathy when working with customers.
Attached Files
Required skills
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